Work
Initiatives, not just deliverables.
Case studies here focus on what changed — about a team, a process, or a product — and what moved because of it.
2024
ASX
Service design - connecting fragmented journeys
Digital customer experience: connecting fragmented services into one enterprise view. Mapping the end-to-end experience across three customer segments, front stage and backstage, for the first time.
service designservice blueprintingUX researchstrategy
2026
ASX
Modernising compulsory and voluntary market disclosures
Modernise compulsory and voluntary market disclosures by building a user-centric system based on individual identity, multi-entity relationships, contextual navigation and entitlement-controlled access.
service designproduct designidentity and access
2023 — 2025
ASX
Off-market trade reporting
Modernisation and customer transformation. Leading the experience design for a time-critical trade reporting platform, where participants can have as little as 10 minutes to register a trade.
service designproduct designco-designusability testing