About
Experience
ASX — Australian Securities Exchange
Product & Service Design Manager Aug 2024 — Present
Experience Design, Team Lead Dec 2023 — Aug 2024
Product Designer Nov 2022 — Dec 2023
- Leading product and service design across a complex, regulated environment, shaping the operating model and end-to-end journeys
- Product owner for the data subscription channel — setting direction, prioritising the backlog and shaping a roadmap around business value, while partnering with engineering and QA to deliver
- Establishing behavioural analytics capability, building reporting and insight practice
- Building the design system from the ground up with a token-driven structure to enable AI-assisted workflows
- Coaching designers and product owners, building capability and maturity across the team
Marsh McLennan
Experience Designer Nov 2018 — Oct 2022
- Implementation of single domain strategy and digital experience across the integration of acquired businesses into Marsh
- Design system development for external digital insurance platform
- Research and development of internal tools to enhance broker workflows and systems integrations
- Development of end to end journeys for online products
- Guiding strategic design decisions related to core and new functions
AFK Agency
Designer Nov 2017 — Nov 2018
Clients included: Mini Cooper, BMW, Ernst & Young
- User interface design across multiple brands
- Facilitating workshops, prototyping, user testing and delivering insights
- UAT testing and development reviews
Love Agency
Designer Jul 2016 — Oct 2016
Clients included: Crown, Crownbet (now part of SportsBet), miRunners
- UX solutions across iOS and Android devices
- Working to deliver incremental improvements and optimising assets
Skills
- Design leadership across product and service
- Establishing design practice, standards and operating models
- AI-enabled practices across product workflows
- Product ownership, driving delivery end-to-end
- Behavioural analytics and CRM-integrated insight
- Hands-on user research and usability testing
- WCAG-compliant delivery and accessibility practice across design and engineering
Education
2018 — 2019
Graduate Diploma in UX/UI
Billy Blue College of Design
2010 — 2014
Bachelor of Arts (Media) / Fine Arts (Photomedia)
UNSW