Design leadership · Strategy · Systems
I'm Lauren. I love creating experiences, so to help me do that I've been building a multi-functional team across design, product and behavioural analytics.
— helping shape strategy and practices to make it easy to do good work.
Current work
View all →2024
Service design - connecting fragmented journeys
Digital customer experience: connecting fragmented services into one enterprise view. Mapping the end-to-end experience across three customer segments, front stage and backstage, for the first time.
2026
Modernising compulsory and voluntary market disclosures
Modernise compulsory and voluntary market disclosures by building a user-centric system based on individual identity, multi-entity relationships, contextual navigation and entitlement-controlled access.
2023 — 2025
Off-market trade reporting
Modernisation and customer transformation. Leading the experience design for a time-critical trade reporting platform, where participants can have as little as 10 minutes to register a trade.